Our letterbox contact is organised in-house. Our Letterbox Coordinator is the main point of contact for all enquiries from birth family and adoptive families.
Our Letterbox Coordinator will give advice and support to both families about what is safe and appropriate to share. Any information submitted for the other family will be checked before forwarding to make sure that there is no identifiable information.
We also have a Birth Family Advisor who works directly with birth family to support birth family through the process of adoption and with ongoing contact.
There is an understanding that letterbox contact may change over time, if, for example, a new sibling was born. The new sibling may be able to live with birth parents or be placed in kinship care, foster care or in another adoptive placement and suitable contact arrangements will be organised between you, our team and the other people involved for the new child depending on the individual situation.
Every letter that is written is sent to our Letterbox Co-ordinator and a record of all interactions and engagement from birth and adoptive family is kept on the child’s file. A person who is adopted can access all details contained on their file from 18+ years old.
We require birth relatives and adoptive families update us if they move to a new house or change their contact details such as email or phone number.